Wellness Operations Platform
For a multi-division wellness provider: fitness, Pilates, women's health and physiotherapy.
One live platform running four wellness divisions, from QR check-in and memberships to billing and revenue.
- Four divisions, five role types and three plan types, running on one live platform.
- Memberships that count the days a customer attends, not calendar time.
Results
37%
Fewer missed follow-up visits
The daily call list puts every due follow-up in front of the desk each morning.
4
Business divisions on one platform
Fitness, Pilates, women's health and physiotherapy.
5
Role types, each with its own access
Admin, front desk, division staff, physiotherapists and customers.
3
Plan types in one membership engine
Day-bank, session-pack and unlimited.
Problem: Four divisions, no single view.
The business runs four divisions, each with its own plan types. Memberships count the days a customer actually attends, not calendar time. Attendance and follow-ups ran manually, with no single view of revenue and attendance across the business.
Solution: One platform for every division.
We designed and built one operations platform for all four divisions. Customers check in from their own app with a QR code, or staff scan them at the desk. Each division sees its own revenue and attendance, and the front desk starts every day with its call list.
Five role types with role-based access: admin, front desk, division staff, physiotherapists and customers.
A configurable membership engine supporting day-bank, session-pack and unlimited plans.
QR check-in: self check-in from the customer's own app, plus staff-operated scanning.
Itemised billing across divisions in a single transaction.
Division-level dashboards for revenue and attendance, with date filters.
Daily call and follow-up lists for the front desk.
A full audit trail: a mandatory reason on every sensitive action, and permanently append-only attendance records.
Full data export.
Outcome: Daily operations run on it.
The platform is live in production, used every day by staff and customers. The business runs its daily operations on it, from the front desk to the division dashboards.
